Policies

CapeK9Cardio Policies

Sign our Policies Agreement prior to receiving pet care services.
Policies and Procedures

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By Signing and Dating this form, I agree to the following:
1.	REFERRAL PROGRAM. We rely on your satisfaction and word of mouth business. We encourage you to refer us to your friends and neighbors. You will receive a $10 credit for each referral. You will also receive a $5 credit for a letter of reference or online review through our company website to show our appreciation for your time and effort.
2.	HOURS of OPERATION. We have a flexible schedule and encourage you to use our voicemail service any time. Our normal hours of operation are 7am – 9pm. Appointments outside of these times will be subject to our discretion and will incur additional fees. We encourage you to call our toll free business line anytime, and we will get back to you as soon as possible, usually within a few hours (excluding holidays).
3.	COMPLETION of TRIP. Please remember to call within 2 hours of your return from your trip. Otherwise, we are authorized to continue visiting to assure the safety and well being of your pet. Additional trips will be added to your bill. Please call at ANY hour to confirm that you have returned.
4.	RESERVATIONS.  Your reservations via phone, contact form or email are not confirmed until we respond to you. This ensures that we won't miss your message and your pet won't be left alone.
5.	PAYMENT AND DEPOSIT. We are a Pre-Paid Service. We are happy to accept payment by cash, check payable to CapeK9Cardio, or by credit card via our online payment option. Your dates are not secure until we receive payment in full.  Visit http://www.capek9cardio.com/invoice to make an online payment. Visit http://www.capek9cardio.com/store to shop for service. For recurring automatic payments for regular exercise or relief services, visit http://www.capek9cardio.com/autopay. To pay an invoice or any amount, visit http://www.capek9cardio.com/invoice/. CapeK9Cardio reserves the right to refuse service for non-payment. Services will resume as soon as payment is made.
6.	CANCELLATION POLICY.
      1.	Pet Sitting Visits. Except for holiday periods, cancellations for Pet Sitting visits may be made up to 72 hours in advance of your trip. After that period, there will be a cancellation fee of $25. During holiday periods, 100% payment is due to secure your reservations; cancellations 14 or more days in advance will receive 100% deposit back; cancellations 13 days or fewer in advance will receive 50% of their deposit back.
      2.	Runs / Walks. Please call the voicemail 24 hours in advance should you find you will not require exercise service.  This allows us time to revise the schedules. You will be credited for the session as long as we receive notice a minimum of 24 hours in advance; otherwise, you will be charged 100% of the day’s fee.
7.	INCLEMENT WEATHER POLICY. If the school system in your town closes, all exercise sessions will be cancelled at no charge to you. If your company closes or you choose to stay home, please contact our voicemail by 9am in order to allow time for your service to be cancelled and avoid being charged for that day’s service. During inclement weather we take every necessary step to make certain that your pet’s care is uninterrupted.  Please make certain that we have a safe way to enter your home by clearing sidewalks and stairs.
8.	PET SITTING VISIT TIMES. Our normal business hours are between 7am and 9pm. Morning Pet Sitting visits are normally between the hours of 7am and 9am. Mid-day visits will normally be between 11am and 2pm. Evening Pet Sitting visits are normally be between 7pm and 9pm. Clients should schedule a preferred time for each visit. The visits will be within a two-hour window for each visit, and not the actual exact preferred time (so if you would like a noon visit, the appointment may be between 11am and 1pm).
9.	FRIENDS AND FAMILY ACCESS. PLEASE notify CapeK9Cardio if there will be anyone else having access to your home. It is our preference that no people enter the home while we are caring for your home and pets. While we know this is not always possible, it is important to understand that any entry by non-CapeK9Cardio personnel   may negate our liability insurance coverage for the home and safety of the pets. CapeK9Cardio is not responsible for any damages incurred to your home, property or pets due to the presence of anyone other than our personnel.
10.	ADDITIONAL FEES. All conditions below will incur an additional fee. Fees are a minimum of $5 in addition to normal fees. For the most current fees, refer to http://www.CapeK9Cardio.com/fees.
      1.	   TRAVEL: There will be a minimum $15 travel fee for each 30 minutes of travel (minimum 30 minutes) plus the cost of goods if CapeK9Cardio needs to pick up supplies for your pet. Please remember to leave adequate supplies (food, litter, leash etc.) for your pet’s needs.
      2.	   HOLIDAY: There will be an additional fee added to the regular daily fees charged for services on the following Holidays: New Year’s Day, Easter Sunday, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve. We need to pay extra to our workers as incentive to work these days. Regular exercise sessions do not occur on holidays, unless separately scheduled.
      3.	   LAST MINUTE SERVICE: Sometimes emergencies do arise. Generally we ask for 72 hours notice for services to be rendered. Feel free to inquire about last minute services but availability is on a first come first-serve basis, and will incur a “LAST MINUTE” fee if requested with less than 24 hours notice.
      4.	   RETURN CHECK CHARGE: Client agrees to pay a minimum $25 fee for each check returned by the client’s bank regardless of the reason.
11.	KEY PICK-UP AND RETURN POLICY. CapeK9Cardio will retain two copies of your key at the time of contract signing. One key is kept in the company key safe for emergency use and the other key is checked out to your sitter. Your keys will be returned within 10 days of the end of contract period at your request only. There will be a $15 key return fee for this service. It is suggested that the client allow CapeK9Cardio to retain your keys on file for future Pet Sitting needs. A charge of $15 will thereafter be assessed for key pick up. CapeK9Cardio agrees to keep your key locked in a safe place with only secret coded identification to you and your address.
12.	UNSECURED PETS. CapeK9Cardio will not be held liable for free-roaming outdoor pets (i.e., cats, dogs left out in the yard, or with access to a doggy-door) in the event of illness, injury, loss or death. It is strongly advised that all pets wear an ID tag with a contact number and that they remain inside the home or confined for their own safety and welfare in your absence.
13.	SECURED AREAS. It is the pet owner’s sole responsibility to pet-proof any areas of the home and/or property to which the pet has access. This includes thoroughly inspecting fences, gates, latches, doors and other devices meant to keep pet inside of or away from any areas pet may be having access to. The pet sitter does not assume and has no liability for any injuries the pet may sustain while in its own home / property.
14.	SATISFACTION GUARANTEED. We work very hard to provide your complete satisfaction, and we are proud of our reputation as a reliable, high-quality service.  We strive to provide excellent service, but if there is ever a time when our service is not completely satisfactory, please let us know right away and we will do our best to make it right.
15.   AGREEMENT. This Contract may be executed by agreeing and submitting below, and will be deemed effectively executed upon the receipt, duly executed by the other party.
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